Frequently Asked Questions

Once payment has been received in full, we’ll send an order confirmation to the email address provided.

All Flexicovers products are made to order. Lead times vary depending on demand, but orders typically take between 3 and 8 weeks.

Where production allows, we may be able to offer an express service and move your order ahead in the production schedule. An additional 7% fee applies to this service.

Please contact us to check availability before ordering.

No. Our covers are produced to order for your specific boat rather than held as standard stock.

There is a good chance we already have the template you need, as not every available product is listed on the website.

Please contact [email protected] with details of your boat and the product you’re looking for.

We have an extensive template database for Sunseeker, Princess, Fairline and Sealine.

If your boat or model isn’t listed on our website, don't hesitate to get in touch with us, as we may still be able to help.

Retrofit covers are supplied with webbing straps and elastic bungees fitted, while fixings such as press studs, Lift-the-Dots and turn buttons are supplied loose with a fitting toolkit.

Depending on the complexity of the cover, you may be able to fit it yourself.

If you would prefer professional assistance, use our Find a Partner service to locate an approved Flexicovers Partner in your area.

Yes, subject to availability.
Please contact [email protected] for availability and a quotation.

Yes, subject to availability.

Please contact [email protected] for a quotation, or use our Find a Partner service to locate a local approved partner.

Yes.

Where required, we can create a new template from a boat available locally, or work from suitable CAD information or supplied drawings.

Please contact [email protected]

Yes. We can provide fabric samples to help you choose the right material and colour for your project.

The available fabric options will be shown when selecting your cover online, along with recommended manufacturer colours where applicable.

If you’re unsure which option is right for you, please contact [email protected] and we’ll be happy to advise.

Yes.

Please contact [email protected] with details of the parts you require.

We don’t currently offer a window replacement service.

It may be possible for an existing cover to have its windows replaced by a specialist, although care needs to be taken to account for any shrinkage in the original cover.

No. We don’t currently provide a repair service, as the machinery and production environment within our factory need to be kept exceptionally clean.

No.

We recommend following the appropriate care instructions for your fabric and generally advise cleaning covers while they are fitted to the boat.

Williams covers should normally be purchased through your Williams dealer.

If you have a question about a Williams cover, however, please contact [email protected] and we’ll be happy to help.

Client information required.

The original FAQ document contains this question but does not provide an answer, so I wouldn’t publish a lifespan without Flexicovers confirming what they want to state.

Yes. Orders can be collected from our factory in Poole, Dorset.

When ordering online, select Collection from Factory at checkout.

Flexicovers cannot accept responsibility for goods while they are in transit with a third-party carrier.

Please refer to the Terms & Conditions supplied with your order confirmation or available on our website for full details.

Please email photographs of the damage along with details of the issue to [email protected].

We’ll review the information and advise you on the next steps.

Yes. Any applicable customs duties or import charges are payable by the customer.

Flexicovers products are supplied with a 12-month manufacturer’s warranty.

Some fabric manufacturers also provide warranties of between 5 and 10 years.

Please refer to the Terms & Conditions supplied with your order confirmation or available on our website for full details.

Please email [email protected] with photographs and a description of the problem.

We’ll investigate the issue and do our best to resolve it. If the problem is the result of an error by Flexicovers, the product will be remanufactured to the correct template.

Complete our dealer application form and tell us a little about your business, experience and location.

Our team will then review your application and get in touch.

Our Dealer Network is international, and we welcome applications from marine professionals worldwide.

Approved Dealers receive a Partner information pack and ongoing access to the Flexicovers team for advice and support whenever required.

Flexicovers is based at Fleets Industrial Estate in Poole, Dorset, UK.

We work with customers worldwide.

Monday to Thursday: 7:00am–3:45pm
Friday: 7:00am–12:00pm

We close over the Christmas period but otherwise operate throughout the year.

No. Flexicovers is closed on UK bank holidays.

Yes. Customer parking is available outside the factory.